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01.
Website Terms of Use :
When viewing
this Website and purchasing or ordering goods from us you accept that
it is done so under our terms and conditions. Your notice is drawn to
such Terms & Conditions.
The website is
provided by the company Dean Organ Builders, for the personal use of
their customers and may not be copied. The publisher accepts no
liability without limitation for any losses or damages to property or
person arising from using this website, including any loss of profit,
damage to equipment or data, interruption of business, or any other
damage, direct or accidental.
The publisher
also accepts no responsibility for prolonged use of telephone lines
as a result of viewing this website & the use of the links to
other websites.
This Website
and all transactions are subject to English Law only.
02.
Terms of Purchase / Ordering :
All prices
quoted are in English Pounds Sterling £ and are Ex Works
Bristol, England unless otherwise stated. Prices include VAT @ 17.5%
where applicable (export sales shipped to non EU countries will be
zero VAT rated). Our company trading name is Dean Organs (we use The
Music Box Shop & Music Shop Direct as our trade mark shop names)
& our VAT number is 736 4158 26.
Upon ordering,
you will receive an order confirmation via email (if you don't have
email, this confirmation will arrive normally with the goods or
within 7 working days after order whichever is sooner).
All goods must
be paid for in full before they are despatched. For out of stock
goods or special order items where a longer delivery time has been
specified we will contact you to let you know our earliest delivery
time. You will only be charged for these goods, once they are ready
for despatch, unless previously agreed otherwise.
Many items
featured are hand made or finished so it is expected that colours and
designs may change slightly from the pictures and details shown. Some
items sold from our Catalogue & Website are manufactured outside
of our own workshops, in the Far East as well as other parts of the World.
As all
deliveries require a signature, you understand that someone has to be
in to take delivery. If you are out a card will be put through your
door so you can call Royal Mail or the Courier to arrange
re-delivery. PLEASE NOTE, if you are out and fail to contact Royal
Mail or Courier within 1 week, the parcel will be returned to us and
will incur an extra postage charge to resend.
03.
Product Guarantee/Warranty :
All new
products are guaranteed for 1 year from the purchase date against
faulty components and workmanship. If the item becomes faulty because
of faulty parts or workmanship during the aforesaid period you must
inform us within 7 working days of the fault occurring and we will
repair or replace the goods with the same or similar (if the item is
no longer produced) free of charge. We
cannot guarantee goods that become faulty through misuse, neglect or
damage or items that are only designed for short term usage and have
a natural short life span, such as guitar strings, batteries etc.
04.
Return of Faulty/Damaged Goods :
If upon
receipt of your order the goods are damaged or broken, please email
or call us immediately or within 7 working days to let us know - we
cannot accept claims for broken items if we are not informed within
this time upon receipt.
Depending on
the size of item/type of goods, we will inform you of the best way to
return them by either royal mail post or courier. Once we have
informed you of the way to return the goods, please re-pack &
send (with the original packaging and your receipt) back to us.
Please ensure you obtain a receipt and proof of posting from Royal
Mail or the Courier.
Upon receipt
of the returned damaged goods, we will send a replacement As
Soon As Possible
at no extra cost.
05.
Cancellation of Orders & Returns.
Please be
sure you have ordered items you want to keep, not just borrow! We do
not operate a sale or return policy.
Under the
"distance selling act" if private customers wish to return
goods due to cancellation of order they must give us Written Notice
of the cancellation and return the goods (at customers own expense)
in the condition supplied along with all original receipts and
written confirmation of cancellation within 7 working days after
the day of receipt. Providing the previous statement is adhered to,
we will issue a refund within 30 days of receipt of the returned
undamaged goods less an administrative cost of £2.00. We are
unable to
give refunds on Postage costs. Card transactions can only be
re-funded with the returned card receipt and only onto the
original purchasing card. Cheque payments already cashed will be
refunded with a cheque payable in the name of the original order
Exclusions :
We cannot
accept cancellations or give refunds for any personalised goods (i.e.
goods made up to your specific order such as a custom fitted tune or
special order for you)
Cancellation
and return of orders legally only applies to private individuals.
Companies & businesses are excluded from the distance selling
rule. (business to business)
06.
Late or Lost Deliveries :
Normal stock
items will be delivered quickly usually within 1 to 3 days of order
in the UK (3 to 14 days outside the UK depending on country). If your
goods haven't arrived after 5 days within the UK or 14 days outside
the UK, Please notify us of the NON-DELIVERY immediately (unless you
have been informed of a later delivery i.e. a special order item).
Due to Royal Mail & Courier terms we cannot list goods as being
lost in transit until after 14 working days have past from date of
posting. If the goods have still not arrived by then, we will either
send out a replacement at no extra cost, or issue a full refund.
07.
Children & Small Parts Warning :
Most of our
products contain small parts particularly the musical gift items due
to the musical mechanism or parts of the item. Therefore they are not
intended as toys and not suitable for small children / babies due to
choking hazards and sharp objects. Small children must be supervised
by an adult if using any of our products. If you are unsure of
suitability, please ask one of our staff for guidance.
08.
Goods Title :
All goods
remain our property until paid for in full and cleared by our bank.
This includes all kinds of payment.
09.
Export Sales & Foreign Currencies :
All above
terms apply, plus :
All
transactions have to be taken in our own currency (GB Pounds
Sterling) so any prices shown in US Dollars $ and Euro € are for
guidance only for USA and European residents using an estimated
exchange rate. As the exchange rate alters daily, we can only work
out an approximate cost. For up to date pricing in foreign
currencies, please check with your bank on the current exchange rate.
The prices
shown do not include any import tax, duty or handling charges that
may be liable upon delivery to a foreign country - please check with
your local tax or customs office / couriers for likely import charges
on the type of goods we sell.
10.
Your privacy & Security
We only
collect your information for your specific transactions / orders. We
do not pass on any information to any other parties. When ordering
via the internet your transaction is sent using SSL secure server
technology for high security purposes.
11.
Reservations
We reserve the
right to alter/delete prices and specifications without prior notice
or obligation
E & O.E.
We reserve the
right to change these terms & conditions from time to time
without prior notice. All rights reserved.
12.
Trade Marks
The names &
website titles where applicable are our company Trade Marks
Any other
Trade Mark or Registered name is rightfully owned by those other
companies mentioned within this site and all rights of those trade
mark names are reserved to their respective owners.
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